Terms of Service

Last updated: October 21, 2026

These Terms apply to your use of the Dekvi mobile application and related services operated by Dekvi ("we", "us" or "our"). By using the service, you agree to these Terms. Our Privacy Policy explains how information is processed. Contact us at hi@dekvi.app.

1. The service

Dekvi helps users identify trading cards, explore reference market prices, review AI condition insights, organize collections, analyze photographed card packs with PackLens, read collecting information and ask an AI card assistant. Available functions can differ by platform, region, subscription and provider availability.

Cloud features send relevant inputs to our own service and external card, image or AI processing services. We retain appropriate operational records and backups for synchronization, task recovery and service operation. The service is not solely on-device processing.

2. Eligibility and accounts

You must be at least 13 years old to use Dekvi. If you have not reached the legal age of majority where you live, obtain your parent or guardian's permission where applicable law requires it. Do not misrepresent your age or another person's identity.

Some functionality is available to guests. Account features use our normal authentication methods, which may include an email verification code or password and, where available, Apple sign-in. Keep passwords, verification codes and sessions private. You are responsible for activity you authorize and should notify us if you believe your account has been compromised.

3. Reference information and AI results

Recognition, reference prices, condition analysis, PackLens and assistant answers may be incomplete, delayed or incorrect. A matching card name or image does not guarantee the correct edition, language, variant, authenticity or physical condition. Market values can change and are not an offer to buy or sell a card.

AI condition insights are not professional authentication or a guaranteed grade from PSA or another grading company. The assistant is an automated system, not a human expert. Check important details against reliable sources and qualified professionals before relying on them.

Dekvi does not offer banking, brokerage, lending or personalized financial investment advice. We do not guarantee a collection's value, sale price or future return. You remain responsible for decisions about buying, selling, grading or handling physical cards.

Do not use the service to create prohibited, deceptive or harmful content. You can report an AI response or other result through the in-App reporting controls or contact support. We may address abuse and unlawful use in accordance with applicable policies and law.

4. Your photos and content

You keep your rights in photos, notes and other content you provide. You give us the limited permission needed to host, copy, process, transmit and display that content to provide the functions you request, including processing through our providers, backup, synchronization and recovery. This is not an unrestricted license to sell your private content or publish it as a public feed.

Only submit content that you have permission to use. Avoid including another person's private information or unnecessary sensitive information in photos or prompts. Do not upload unlawful content, interfere with other users, bypass account security or misuse the service.

Card illustrations, trademarks, catalog information and external content may belong to their respective owners. Access to Dekvi does not transfer their intellectual-property rights to you. Dekvi is not represented as an official card publisher, marketplace or grading authority.

5. Membership, billing and cancellation

Some functions require an active membership or are subject to a displayed free allowance. The purchase screen and the relevant Apple App Store or Google Play confirmation show the product, billing period, current local price, any eligible introductory phase or trial, and renewal terms. Those store-provided terms apply to the purchase; offers are not guaranteed to every account or region.

Subscriptions renew under the terms shown by the store unless canceled through that store. Manage cancellation, renewal and refund requests using the account and store that billed you. Deleting Dekvi, signing out or requesting deletion of your Dekvi account does not by itself cancel a store subscription or create a refund entitlement.

Where supported, use Restore Purchases to check prior membership. Availability depends on store identity, product eligibility and provider records. Membership does not guarantee that external data or AI processing services will always be available.

6. Acceptable use and service availability

Do not attempt unauthorized access, impersonation, credential theft, disruption, automated abuse, unlawful copying or misuse of third-party services. Do not submit content that infringes rights or facilitates abuse, exploitation, fraud or other prohibited activity. We may restrict or suspend service where reasonably necessary for security, abuse prevention, legal obligations or a material breach of these Terms.

We may update the service and its supported providers. Temporary network, storage, provider or store failures can affect recognition, synchronization, purchases and recovery. We do not promise uninterrupted availability or error-free results. Nothing here removes remedies that applicable consumer law provides.

7. Account and data deletion

Request deletion in Settings → Account → Delete account or at https://ac.dekvi.app/delete-account. The request must be authenticated and confirmed. If you cannot sign in, contact hi@dekvi.app so that account ownership can be verified.

Accepted requests disable the account, its merged guest identities and access to private media, and initiate durable cleanup of owned private business data and archives after an in-flight work safety delay. Cleanup progresses in batches and may retry after service failures. Shared public catalogs and other users' data are not erased.

The Privacy Policy explains the separate retention of business completion receipts, keyed token-revocation records, authentication recovery receipts and limited upstream deletion-retry credentials. Acknowledging your request or completing our own cleanup does not certify that an external provider has completed deletion; an unconfirmed upstream result remains unconfirmed.

Independent store, subscription, diagnostic or processing providers may retain records under their own policies and legal obligations. Account deletion does not automatically cancel Apple or Google Play subscriptions.

8. External services and links

External services, including card marketplaces opened through a link, are operated by their own providers. Their availability, content, transactions and handling of information are subject to their own terms and policies. A link is not a guarantee of accuracy, endorsement of a transaction or representation that the provider is part of Dekvi.

9. Responsibility and mandatory rights

To the extent permitted by applicable law, the service and its reference information are provided as available without a guarantee of accuracy, suitability for a particular transaction or uninterrupted operation. We are not responsible for a trading decision solely because you relied on an estimated value or an AI answer.

These Terms do not exclude liability, consumer guarantees or other rights that cannot lawfully be excluded where you live. They do not prevent you from reporting a concern to a regulator or using remedies available under mandatory law. Contact support first when practical so that we can investigate a service issue.

Hong Kong law governs these Terms except where the mandatory law applicable to you requires otherwise. Any dispute forum or remedy must respect the rights that such mandatory law gives you.

10. Changes and contact

We may revise these Terms when features or relevant requirements change. We will show the revised date and provide additional notice where required. If you do not agree to revised terms, stop using the service and, if desired, request account deletion. Subscription renewal must still be managed through the billing store.

Questions, support requests and concerns: hi@dekvi.app.